I was a purchaser of a property, so I dealt with Paul Clappison in his capacity as agent for the vendor. Paul was really professional and highly responsive. He made for a really smooth, easy transaction, and it was a very positive experience. Paul has a collaborative style, and was especially good at ensuring that there was effective communication between us and the vendors. There were a few times in the transaction where there were quite complex issues, that involved real nuance. On each occasion, Paul took real effort to engage with the issue at hand, to understand, precisely, what was going on, so that he could articulate it effectively to the vendor. This active engagement Paul showed in each of these issues gave me the confidence that the nuances of each of these issues were being effectively conveyed to the vendor. It also clearly demonstrated to me the commitment Paul had to ensuring a smooth transaction for both us and the vendor. So overall a very positive experience!